Reported 5 million credit cards breached at Saks, Lord & Taylor
Authored by a Symantec employee
Saks Fifth Avenue says it became aware of a data security issue involving customer payment card data at the following North American stores:
- Saks Fifth Avenue
- Saks OFF 5TH
- Lord & Taylor
News reports about the breach say hackers staged an attack to steal the information of more than 5 million debit and credit cards, but neither Saks nor its parent, Hudson's Bay Company, has confirmed such specific breach information.
What is Hudson's Bay Company saying about the Saks data breach?
In a statement about the breach on its websites, the company said:
We wanted to reach out to our customers quickly to assure them that they will not be liable for fraudulent charges that may result from this matter. Once we have more clarity around the facts, we will notify our customers quickly and will offer those impacted free identity protection services, including credit and web monitoring.
The company's data breach statement goes on to say that once it identified the issue, it took steps to contain it, and that the company believes the issue no longer poses a risk to customers shopping at its stores.
In addition, Hudson's Bay Company says it is working with data security investigators and coordinating with law enforcement authorities and payment card companies. It also says the investigation is ongoing and there's no indication that the security issue affects its e-commerce or other digital platforms, Hudson's Bay, Home Outfitters, or HBC Europe.
The company says it will notify its customers once it has "more clarity around the facts" about the data breach, but assures customers they will not be liable for any fraudulent charges resulting from this matter. The company promises additional information, once available, on its websites.
To speak with a dedicated Hudson's Bay Company customer representative, beginning April 4, 2018, customers can call 855-270-9187, Monday through Saturday, 8 a.m. to 8 p.m. Central Time.
What you can do about the Saks data breach
If you've used a credit or debit card while shopping at one of the affected stores, the best step you can take is to review your financial statements for any unfamiliar activity. If you see transactions that aren't yours, contact your bank or credit card company.
Going forward, remember that credit cards can offer more fraud protection than debit cards. That's because a debit card can give a criminal direct access to your bank account. With a credit card, your bank account is not directly affected until you use it to pay your credit card bill.
Disclaimers and references:
Symantec Corporation, the world’s leading cyber security company, allows organizations, governments, and people to secure their most important data wherever it lives. More than 50 million people and families rely on Symantec’s Norton and LifeLock comprehensive digital safety platform to help protect their personal information, devices, home networks, and identities.
Copyright © 2020 NortonLifeLock Inc. All rights reserved. NortonLifeLock, the NortonLifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of NortonLifeLock Inc. or its affiliates in the United States and other countries. Firefox is a trademark of Mozilla Foundation. Android, Google Chrome, Google Play and the Google Play logo are trademarks of Google, LLC. Mac, iPhone, iPad, Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Microsoft and the Window logo are trademarks of Microsoft Corporation in the U.S. and other countries. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. Other names may be trademarks of their respective owners.