Norton™ Family Premier

Help your kids enjoy the Internet safely

Norton™ Family Premier

Safe surfing and socializing for kids, peace of mind for you

  • Keep your kids safe from online bullies and stalkers
  • See what your kids are really doing online
  • Set limits on your kids' computer time
  • Monitor your kids' mobile device activities


  • Let your kids experience the good Stuff on the Web without worrying about the bad
    • Encourages discussion between you and your kids about what they do online, so you can gain insight into their online activities and teach them safe habits.
    • Designed to be completely transparent – kids know Norton Family Premier is there, and they have a say in setting the rules, so they're more likely to follow them.
    • Lets kids offer feedback when they disagree with a rule or blocked site, so you can have an open dialogue about appropriate content.
  • Spot potential dangers before they become real threats
    • Track the websites kids visit and take advantage of the option to block specific websites or types of websites that you think are inappropriate.
    • Find out which words or phrases your kids search for online, so you know if they are seeking unsafe content.
    • See how kids represent themselves on social networking sites, including the name, age and profile picture they use.
    • Know which YouTube and Hulu videos your kids watch, and even view a snippet of each video.
    • Prevent your kids from sharing personal information online, such as phone number, Social Security number and email address.
  • Keep an eye on your kids' Android™ mobile activities, too
    • Track all the websites your kids visit or attempt to visit using their Android smartphones or tablets, and choose to block specific sites.
    • See what your kids say in text messages, and choose who can send them texts.
    • View all the apps your kids use, and block specific apps or types of apps to ensure they are age-appropriate.
  • Stay in the loop when your kids are online, even when you're on the go
    • Easily check on your kids anytime, from any device connected to the internet, so you'll always know what they're up to.
    • Monitor your kids' online activity from your iPhone®, iPad® or Android™ device with the parent mobile app, so you're always in the know.
    • Set limits on how much time your kids can spend on the computer, including what days and times they can be online.
    • Receive email alerts when your kids do something they shouldn't, and get monthly or weekly reports about their online activities.
    • Get a detailed history of all your kids' online activities for the past 90 days.


  • Web Supervision – Tracks all the websites your kids visit or attempt to visit, and lets you block specific sites or types of sites.
  • Video Monitoring – Shows you the YouTube and Hulu videos your kids watch, and lets you view a snippet of each video.
  • Social Network Monitoring – Shows you how your kids represent themselves on social networking sites, including the name, age and profile picture they use.
  • Search Supervision – Tracks the words, terms and phrases your kids search for online, and lets you filter inappropriate content.
  • Personal Information Protection – Lets you prevent your child from sharing sensitive personal information online, including phone number, Social Security number and email address.
  • Time Supervision – Allows you to see how much time your kids spend online and to set limits on how much time they can spend on their computers. You can even limit use to specific hours or days of the week.
  • Email Alerts – Automatically alerts you via email when kids ignore a warning or attempt to visit a blocked site.
  • Text Message Supervision – Shows you what your kids say in text messages, and lets you choose who they can exchange messages with.
  • Mobile App Supervision – Shows which apps your kids have installed or uninstalled, and lets you block specific apps or types of apps.
  • Parent Mobile App – Lets you monitor your kids' online activities from your iPhone®, iPad® or Android™ mobile device and adjust settings when you’re on the go.
  • Activity History – Keeps a log of all your kids’ online and mobile activities and the amount of time they've spent on their computers during the past 90 days.
  • Periodic Email Reports – Gives you the option to have Norton Family Premier email you detailed reports of your kids' online activities every week, once a month or both.

Microsoft® Windows® Requirements

iOS Requirements

Operating Systems Supported

Norton Family for Windows is supported on the following operating systems:

  • Microsoft Windows 8 (32-bit and 64-bit) – Modern interface limited to Web Supervision only; other features available for Desktop interface.
  • Microsoft Windows 7 (32-bit and 64-bit) Starter/Home Basic/Home Premium/Professional/Ultimate
  • Microsoft Windows Vista (32-bit and 64-bit, Service Pack 1 or later) Home Basic/Home Premium/Ultimate/Business
  • Microsoft Windows XP (32-bit only, Service Pack 2 or later Home/Pro/Media Center Edition (2005 and above)

Hardware Requirements

The following are the recommended system requirements to use Norton Family for Windows:
  • 300-MHz or higher processor
  • 512 MB of RAM (256 MB minimum)
  • 100 MB of available hard disk space

Browser Support

Norton Family client for Windows supports the following browsers in Microsoft Windows:

  • Microsoft Internet Explorer® 7.0 or later1 (32-bit only)
  • Mozilla Firefox (32-bit only)1,2
  • Google Chrome™1,2

Norton Family does not support Microsoft Windows XP 64-bit version.
1As made available by Symantec within your service period.
2Supports current and the most recent and previous 32-bit major releases.

Internet Connection

You must have an Internet connection to access Norton Family and to download and install Norton Family Client for Windows. When you use Norton Family, Norton LiveUpdate automatically updates your computer.

Adobe Flash Player

You must install Adobe Flash Player 10.x or higher to view the Norton Family video.

iOS Mobile Devices
  • iPod touch® 2nd generation
  • iPod touch® 3rd generation (late 2009 models with 32 GB or 64 GB)
  • iPhone® 3G, 3GS, 4, 4S and 5
  • iPad™
  • iPad™ 2
  • iOS3 or higher
  • Internet Access
Android™ Requirements  
Android Mobile Devices
  • Android v2.2 and v4.2
  • 550 MHz processor
  • 256 MB of RAM
  • 4 MB of available disk space
Browser Support
  • Android Browser
  • Chrome for Android version 18.0.1025123 and higher
  • Norton Identity Safe Browser
  • On Kindle Fire tablets, the Kindle Silk Browser

FREE SUPPORT 24/7. Symantec provides free 24x7 chat, and phone support for a period of one year from initial product installation. Updating to the latest product version may be required to access support. NortonLive™ Services sold separately.  For full details and to access support, go to

1 Year Protection: Use of the Norton Family service is subject to acceptance of Terms & Conditions specified at

Norton Family Premier monitors videos that your kids view on and It does not monitor or track YouTube videos that have been embedded in other websites or blogs. Feature only available for PC.

Most features only available for PC unless otherwise specified for Android.

Mobile app must be downloaded separately. Most features available on Android devices only, unless otherwise specified for iPod touch, iPad, or iPhone.

Copyright © 2013 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, the Checkmark Logo, Norton, Norton by Symantec, LiveUpdate, and "Protecting the Stuff that matters." are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. iPad, iPhone, iPod touch, Mac, Mac OS, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries. Intel and Intel Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Internet Explorer, Windows, and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Other names may be trademarks of their respective owners.